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A strange case of self abuse
We have finished dealing with cold callers, and let's hope they have got the message you sent them, but some of our email is just too strange to be ignored.
We're thinking specifically of the experience of Stephen Loughins' wife: "She answered our phone a couple of days ago to hear an automated message from Tesco Insurance, apologising to her that there was no one available to talk to her," he writes. "Is this the first case of a cold caller hanging up on themselves?"
We must hope that the competitive instincts of other insurance providers don't win out; if they all started calling us to play hold music and ask us not to hang up because their call is very important to us, the entire phone system would go into meltdown.
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