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Helpdesks cannot solve stupidity
We close this week with Sunrise Software and the UK’s top “support desk shockers”.
Not least the HR director who brought her laptop to work in a plastic bag. It was not working because it was covered in her son’s vomit.
Then there was the Apple Mac user who moaned that she couldn’t use the computer’s pedal (the mouse had fallen on the floor).
And the actuary who complained about the lack of BlackBerry coverage on his journey home. Would it be possible, he asked his IT manager, for someone to move the satellite?
But for sheer uselessness, we’re pleased to hear about the London telecoms firm that called IT support to ask for the kettle to be descaled.
We assume they told her to turn it off and on again.
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