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Keeping them out in the cold...
We asked for any of you who had been cold callers in the past to write to us, and only one has the nerve to invite your ridicule. So well done to Andrew Long, who has seen the error of his ways, and now works as a recruitment consultant for Reed. Give the guy a break, he has information for us from the dark side.
“In my youth I worked briefly for a double glazing company. We were actually given a sheet with comebacks to all the usual reasons people gave for not wanting new windows.
“There is only one reason that a truly pushy salesperson can not come back to, that being that your house is a listed property and as such you are legally unable to make any alterations to the house. Using this reason will have you taken off the call list so you will never get called again.”
This is good advice, and has led him to a life where he now persecutes his former peers. “We receive quite a few calls from salespeople in our office. We have actually started a competition as to how long we can keep a salesperson on the phone purely by asking them if they will hold while we put them through to the correct person.
“We then put them on hold for a minute or so, another one of us picks up the phone, asks the salesperson how we can help, claim they’ve been put through to the wrong person and repeat the process. Our record so far is just over 13 minutes.”
Hang on a minute - Andrew Long 'used' to be a cold caller, and is 'now' a recruitment consultant?
Since most recruitment consultants haven't got the faintest idea about, well, anything, whereas at least cold callers *know* that you need double glazing / cavity wall insulation, isn't that a move down the career ladder?
Posted by :Steve Mansfield | April 29, 2008 1:26 PM