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Freezing out cold callers
We are conspicuously lacking contributions from anyone whose job it is to make the cold calls you complain about every week. We would like to know: don’t you hate it when people make smart remarks to you? What happens when you tell people what you do for a living? Does your partner respect you? Because we don’t.
“After several cold calls from the same company, the next time they rang and announced themselves I replied in my most pious voice: ‘I’m so very glad you called… I would like to talk to you about God,’” says Graham Manning at The Stationery Office. “We have not had any more calls from that company.”
Alun Harvey at Open Mind points out, if you want to get rid of salespeople who cold call you, here’s what is considered best practice in the field: http://howtoprankatelemarketer.ytmnd.com.
I have recently started a telemarketing job that requires me to cold call. Although I don't particually enjoy it, it is still my job. Having just left university I would prefer to take this job than claim benefits, and will stick to it until something better comes up.
I am always polite on the phone, and will take people's names off the list if they request it. Please remember that people who cold call are simply doing their job, and it is usually for a very poor wage under high pressure. A polite 'No thank you, I'm not interested' is enough to get us off the phone - however, we often suffer horrible abuse that would simply not be accepted in any other job.
Like in most careers, everyone has to start off somewhere, and despite how annoying cold calling can be, please just be polite and not abusive or rude - we're just normal people doing our jobs after all!
Posted by :Anonymous | August 23, 2008 6:11 PM