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... and neither is your email
On the subject of unhelpful companies (travel section), Daren Pickering at LJCreate has discovered that Virgin Holidays is staking a claim to be market leader.
After he booked a holiday with them, Virgin sent Daren a confirmation email. “If you’d like to add anything further to your booking… you can email us at reservation.services@virginholidays.co.uk,” it said.
Daren took them up on the invitation, only to get the reply: “Experience has shown us that trying to advise on holiday arrangements by email is not the most efficient service for you, our customers, which is why we will not be responding to emails.”
It offers him an 0871 number instead, because you, their customers, are obviously too important to pay anything less than national rate at any time of the day.
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