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Wails in Wales about phone bill
We begin this week with a heart-warming tale of a computer billing error from Gronant, near Prestatyn in north Wales.
Home to the Chadwick family, it’s from where they telephoned Chester – 30 miles away – recently to speak for all of seven minutes. When the phone bill came, BT had charged the Chadwicks £74,585.39 plus VAT for the call.
When they called BT, the company at first told them the bill was genuine, before eventually admitting its mistake. “We are arranging for the whole bill of £87,749.85 to be waived,” said a spokesman, which is very generous of BT, we think you will agree.
But in BT’s defence, we would point out that, strictly speaking, telephoning Chester from Prestatyn is an international call.
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