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It’s not write
“It’s not only IT professionals who can create four-word short stories,” says Bill Brown at FC Frost. “Users sometimes manage to reach those giddy heights.”
He recalls a user who could never remember the error messages that popped up, so Bill suggested the user wrote them down
and showed him.
“One night, he brought me a piece of paper with an ‘error message’ and wanted to know what it meant.”
The user had written down the message: “To continue click OK, otherwise Cancel”. Bill asked the user what he wanted to do, and the user answered: “I didn’t read it”.
As Bill says: “How did he not manage to read it when he was writing it down?”
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