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Tell us your problems – but keep it brief
While Business Objects, if you recall, is allocating a 13-digit number to its support queries, BT is not pursuing quite the same strategy.
‘I recently had occasion to log a fault on BT’s web site. There was a description box for details not covered in the drop-down selections,’ says Murray Grainger, at Elizabeth Finn Homes. So he started typing, and then stopped, having hit the box size limit – of 150 characters.
‘Having savagely abbreviated my fault to fit into 150 characters, I will not be surprised if the technicians have no idea what is wrong.’
Don’t worry Murray: they might all be 18 years old, in which case they have grown up trying to make sense of txt msgs.
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