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Sound the alarm
We’ve often made fun of BT this year, and we’d like to say we’re sorry, but instead Jason Clarke, at East Sussex County Council, sends in this excellent piece of business logic culled from BT.com, explaining burglar alarm call-out charges.
‘If your burglar alarm fails caused by a fault on the line and you have to call out a supplier to reset the alarm, we will not compensate you for this expense. The problem, and hence the expense, arises because the line becomes faulty, not because we failed to repair it within our guaranteed time.’
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