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Information comes at a premium
Generally, we prefer to criticise BT’s haplessness when it comes to broadband, but we call it as we see it. And now that reader Andrew Healing points us to Telewest’s Blueyonder ISP help page on premium-rate diallers, we feel we should pass it on to you.
‘You may have heard recently about a new internet scam that uses premium-rate dialler software,’ it says. ‘The unscrupulous groups who use this software fraudulently target unsuspecting internet users, so it is important you take appropriate measures to protect yourself from these scams.’
What would those be? Well, one might be to call Telewest for more information. ‘For further, more detailed advice on removing premium-rate dialler software from your PC, call our dedicated Telewest Extended PC Support number on (0906) 991 0001. Please note: calls are charged at £1 per minute, and call charges from mobiles and some other networks may be higher.’
It is not the responsibility for any ISP to assist with the maintaining of the security of any users PC. In much the same way as the Council cannot be held responsible if you are too dumb to do up your seatbelt when you roll the car on one of their roads it is down to the user to ensure themselves safe when using the net.
To charge people £1 per minute for assistance beyond the companies field of support is fine and if you disagree, take more care with your PC to avoid the diallers getting onto your machine in the first instance!
Posted by :Ryan | April 2, 2007 3:49 PM