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Bad connection
We have, on occasion, highlighted BT’s efforts to explain its services and payment plans. This email comes from Andrew Webb, who received a letter from BT trying to tempt him back to the fold.
‘We don’t charge connection fees on any of your calls (we do have a 5p minimum call fee, but it only applies if the cost of the call is less than 5p),’ it stated.
Which, claims Andrew, means the following: ‘So, all calls cost at least 5p, but that’s not a connection fee, and the minimum fee only applies when the call charge is less than the minimum fee.’
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