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Call waiting...
A few weeks ago we suggested you cut down on the calls to your desk by implementing a pretend webcam of it, showing a picture of the empty desk. Scott Doughty, at Dignity, tried it out, with excellent results.
‘A user from our finance department wanted to report that the system wasn’t working,’ he reports. ‘He was about to call the IT department, but checked the page and saw that we weren’t there, so decided not to call.’
Imagine how much work you could do if you didn’t have people phoning you up asking you to do things! Just try it.
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